Failure is a part of business. In spite of our best efforts to plan, manage, oversee, adjust and avoid the worst, sometimes things just don’t work out. As a leader, your response when even Plan Z isn’t an option defines your brand and impacts customer relationships for a long time. It’s not fun being the […]
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There’s a bit of buzz in tech circles about the concept of blind hiring, which has been recently covered in the Wall Street Journal and other national media. The idea of recruiting employees without regard for education and experience, focusing instead on skills and abilities, is seen as a way to level the field for […]
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We’re a week into the new year. Most executives are back at work new, eager to seize the opportunities presented by a fresh start. While budgets, revenue goals and new strategic initiatives are top of mind, your brand promise probably isn’t. This unwritten contract with customers, one that says that you’ll deliver on expectations, is […]
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