Social Media Archives | Page 7 of 7 | Joellyn Ferguson

Category Archives for "Social Media"

Social Engagement: Chicken or Egg?

Does social media increase customer engagement, or are engaged customers more likely to use social? Businesses that aren’t already using social media are under increasing pressure to catch the wave or be left stranded. With all the talk about how social media can enhance customer relationships and provide opportunities for proactive customer support, I can’t […]

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