Category Archives for "Writing Portfolio"

Don’t Let Customer Satisfaction Surveys Tarnish Your Brand

Customer satisfaction surveys originated with good intent. Unfortunately, somewhere along the way, things went wrong.

Beautifully Ruined:
A Life Transformed by Time on the Trail

How do you go through a life-changing experience, then slip right back into the life you had before?

Why is Change So Hard?

The perennial quest for change creates a dichotomy between the lessons of the past and the promise of the future.