Will Someone’s Dirty Laundry Damage Your Brand?

A very public battle is taking shape at Pulte Group (NYSE: PHM), the homebuilding company which also owns the Centex, Del Webb, and DiVotsa brands, and it’s got

Read More

Coffee Stains and Customer Experience

Are you popping gum in your customer’s ears? When I started this post, I was ready for a full scale rant. But I set it aside for a

Read More

3 Steps to a Better Brand

Looking for a quick and easy way to improve your brand? If your business has been around for a while, it’s quite possible your brand strategy has lost

Read More

Branding Lessons from My Dad

My dad was a marine biologist, so he’d probably tell you he doesn’t know much about branding. But he had plenty of fatherly advice for me as I was

Read More