In my years of working with businesses small and large to accelerate growth, I see one recurring theme among those that fail to meet their goals: the downward slide starts when commitment fades. Wavering commitment is the biggest barrier to success that my clients encounter, but it doesn’t need to derail you. Everyone Starts Strong […]
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It’s true, and I’m here to set the record straight on customer delight. Yet another newsletter touting the benefits of customer delight landed in my inbox this morning. When I saw it, my brain silently shouted, “Stop!” Delight is a popular idea, but embracing it could actually be harmful for your business. Why? Because delight […]
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In a recent article on Forbes.com, Niall McCarthy shared an infographic on CEO’s top business concerns. Chart-topping issues included over-regulation, geopolitical uncertainty, and exchange rate volatility. These macro issues may be weighing on the minds of many CEOs. Does That Mean Your Company Won’t Grow? When the world is uncertain, it’s easy to sit back […]
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