Don’t Let Customer Satisfaction Surveys Tarnish Your Brand
Customer satisfaction surveys originated with good intent. Unfortunately, somewhere along the way, things went wrong.
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Tag Archives for " customer service "
What Now? How to Recover When You Can’t Deliver
Now matter how efficient your organization is, there will come a time when you simply can’t deliver as planned. It might be your fault, and it might be completely out of your control. Either way, it will happen. Unfortunately, customers generally don’t care about the cause. So what if the weather messed up your supply […]
Read moreDelivering Smiles: Is Your Customer Experience Awesome?
Want the truth about your customer experience? Ask your customers. No one can tell you how your business is doing in terms of living up to its brand promise better than customers. Whether you ask or not, they’ll share your report card through social media and on review sites like Yelp or Reseller Ratings. Even […]
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